App support

 

App Support

One Read – Support

Welcome to One Read.

One Read is designed to help you read, create, convert, edit, organize, and manage your documents and PDF files from your iPhone or iPad.

Features

  • Read PDF and supported document files
  • Scan documents and create PDFs
  • Convert images to PDF
  • Convert PDF to Word
  • Convert Word to PDF
  • Convert PDF to images
  • Convert PPT to PDF
  • Create PDFs
  • Add and edit text
  • Annotate documents
  • Fill and sign PDFs
  • Merge and split PDFs
  • Manage PDF pages
  • Compress PDFs
  • Organize files and folders
  • Mark files as favorites
  • Recently accessed files
  • Recycle Bin
  • Face ID protection for private documents

Premium Features

With a Pro purchase or subscription, you may receive access to premium features such as:

  • Unlimited supported conversions
  • Unlimited scanning and PDF creation
  • Unlimited editing and signing
  • Ad-free experience
  • Other premium features shown in the application

Available features depend on your selected plan.

Subscriptions & Purchases

All purchases are processed through Apple's App Store.

You can manage or cancel an active subscription through your Apple Account subscription settings.

If you experience a problem with a purchase or subscription, please contact us and include relevant purchase information. For refunds, Apple may need to handle the request according to its applicable policies.

Camera & Photos

Camera access is used for document scanning and capturing images.

Photo access allows you to select images for creating and converting PDFs and, where applicable, save exported files to your Photos library.

You can manage these permissions anytime from your device's Settings.

Face ID

If enabled, Face ID can be used to protect private documents.

Face ID authentication is handled by Apple's system. One Read does not receive or store your Face ID biometric information.

Troubleshooting

If a feature is not working correctly:

  1. Make sure you are using the latest version of One Read.
  2. Make sure your iPhone or iPad has sufficient available storage.
  3. Check that the required Camera or Photos permission is enabled.
  4. Restart the application.
  5. Restart your device if necessary.
  6. Try the operation again with a supported file format.

For important documents, we recommend keeping a backup of your original files.

Contact Support

If you need assistance, have found a bug, or have questions about the application, please contact us:

Email: vasantbhaivora@icloud.com

When contacting support, please include:

  • A description of the issue
  • The steps that caused the problem
  • Your device model
  • iOS/iPadOS version
  • One Read app version
  • Screenshots or screen recordings, if helpful

Please do not send passwords, payment card numbers, or other sensitive information by email.

Support Email:
vasantbhaivora@icloud.com

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